\n
Reporting to the Specialty Group Team Lead, the Customer Support Specialist is responsible for certain programs and the day-to-day upkeep of claims.<\/p>\n<\/p>\n
IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.<\/p>\n<\/p>\n
Job Responsibilities:<\/b><\/p>\n\n- \n
Provides administrative support for client claims<\/p>\n<\/li>\n
- \n
Maintains Claim Databases<\/p>\n<\/li>\n
- \n
Sets up all new claims within the required time frame<\/p>\n<\/li>\n
- \n
Answer all phone calls for client programs<\/p>\n<\/li>\n
- \n
Provides follow up to all open claims in client systems and claim files<\/p>\n<\/li>\n
- \n
Fills in on other programs when needed<\/p>\n<\/li>\n
- \n
Attends monthly team meetings<\/p>\n<\/li>\n
- \n
Other duties as assigned<\/p>\n<\/li>\n<\/ul>\n
Qualifications, Education and\/or Experience\u00a0\u00a0\u00a0<\/b><\/p>\n\n- \n
1-2 years relatable customer support experience<\/p>\n<\/li>\n
- \n
High School Diploma or Equivalent required<\/p>\n<\/li>\n
- \n
Bachelor\u2019s degree is preferred<\/p>\n<\/li>\n<\/ul>\n
Computer Skills<\/b><\/p>\n\n- \n
Proficient in Microsoft Office\u00a0<\/p>\n<\/li>\n<\/ul>\n
Competencies<\/b><\/p>\n\n- \n
Strong writing skills and proper use of grammar to document claim file notes clearly with all communications and activities that occur during of handling the claim.<\/p>\n<\/li>\n
- \n
Excellent time management skills<\/p>\n<\/li>\n
- \n
Strong Communicator (verbal and written)<\/p>\n<\/li>\n
- \n
Ability to multi-task and handle high volume of concurrent tasks<\/p>\n<\/li>\n
- \n
Work collaboratively with others inside and outside the company<\/p>\n<\/li>\n<\/ul>\n
Environment\/Working Conditions:<\/b><\/p>\n\n- \n
Only US residents will be considered<\/b><\/p>\n<\/li>\n- \n
Dynamic environment with tight deadlines, number and changing priorities<\/p>\n<\/li>\n
- \n
All prospective employees must pass a background check<\/p>\n<\/li>\n
- \n
Office environment including prolonged periods of computer use<\/p>\n<\/li>\n
- \n
Remote working, but may be called into work in the office temporarily or permanently at any time<\/b><\/p>\n<\/li>\n- \n
Hourly Rate of Pay: $17 USD per hour<\/b><\/p>\n<\/li>\n<\/ul>\n
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.<\/p>\n<\/p>\n
Unsolicited Outreach Statement \u2013 Recruitment Agencies<\/b><\/p>\n
We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies do not contact our employees or managers directly to present candidates.\u00a0 Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.\u00a0 We welcome resumes submitted directly from candidates.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
#IPG<\/p>\n","protected":false},"excerpt":{"rendered":"
Company: ClaimsPro LP – International Programs Group Customer Support Specialist – REMOTE – Little Rock, Arkansas \u00a0 \u00a0 We are seeking a Full Time Customer Support Specialist to join our team in Little Rock, Arkansas! This is a remote based postiion. Reporting to the Specialty Group Team Lead, the Customer Support Specialist is responsible for […]<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"class_list":["post-105969","jobs","type-jobs","status-publish","hentry"],"acf":[],"yoast_head":"\n
Customer Support Specialist - REMOTE - Little Rock, Arkansas - Davies North America<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/davies-group.com\/northamerica\/jobs\/customer-support-specialist-remote-little-rock-arkansas\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Support Specialist - REMOTE - Little Rock, Arkansas - Davies North America\" \/>\n<meta property=\"og:description\" content=\"Company: ClaimsPro LP – International Programs Group Customer Support Specialist – REMOTE – Little Rock, Arkansas \u00a0 \u00a0 We are seeking a Full Time Customer Support Specialist to join our team in Little Rock, Arkansas! This is a remote based postiion. 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