ClaimsPro LP<\/p>\n
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Bilingual Overnight Claims Service Representative-remote<\/p>\n<\/p>\n
Compensation range: $35,200.00 – $48,900.00 annually<\/p>\n
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Role Summary <\/u><\/b><\/p>\n
We have an existing opportunity to add a Bilingual Claims Service Representative to our team! You will work in a remote based environment, anywhere in Canada, providing immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.<\/p>\n<\/p>\n
* Please note that this position requires shift work on a seven (7) day rotating basis between the hours of 12AM to 8AM
* Training will take place between 4pm to 12am for 3-4 weeks.
*Only candidates fully bilingual in French and English will be considered
*This is a full-time opportunity, and will require 37.5 hours of work per week.
* In order to work remotely, you will require High Speed Internet. (Download and Upload speed must both be at a minimum of 50 mbps)<\/b><\/p>\n
Responsibilities<\/b>
\u2022 Review call report and ensure call has terminated properly, then forward accurate and complete call reports as required.
\u2022 Provide personalized customer service of the highest level
\u2022 Arrange for the dispatch of adjusters or vendor partners when required
\u2022 Field and answer branch inquiries and administer to appropriate area
\u2022 Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
\u2022 Review claim information to determine proper next steps for processing against client guidelines\/ service agreements<\/p>\n
Education, knowledge and experience required<\/b>
\u2022 Post secondary education is required
\u2022 Minimum of 1 year of customer service or administrative experience is required
\u2022 Knowledge of insurance\/service industry or related experience preferred
\u2022 Strong computer and telephone skills with an aptitude\/ability to learn
\u2022 Effective communication skills both written and verbal in English and French
\u2022 Attention to detail<\/p>\n<\/p>\n
Competencies required to succeed<\/b>
\u2022 Strong communication skills
\u2022 Team player with a strong commitment to quality and customer service
\u2022 Excellent time management and organizational skills
\u2022 Pleasant and friendly mannerism
\u2022 Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
\u2022 Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service\/assistance
\u2022 Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
\u2022 Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments<\/p>\n
What we offer:<\/b>
\u2022\u00a0\u00a0 \u00a0Competitive compensation: $35,200.00 – $48,900.00 annually
\u2022\u00a0\u00a0 \u00a0In addition, you\u2019ll enjoy:
\u2022\u00a0\u00a0 \u00a0Work-Life Balance & Hybrid\/Remote Work Opportunities\u00a0
\u2022\u00a0\u00a0 \u00a0E-flex Benefits Program & Wellness Initiatives\u00a0
\u2022\u00a0\u00a0 \u00a0Registered Retirement Savings Plan (RRSP) with 2% Match\u00a0
\u2022\u00a0\u00a0 \u00a0Training, Career Development, and Employee Recognition Programs\u00a0
\u2022\u00a0\u00a0 \u00a0Employee Referral Bonuses<\/p>\n
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process<\/p>\n<\/p>\n
Unsolicited Outreach Statement \u2013 Recruitment Agencies<\/b><\/p>\n
We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates.\u00a0 Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.\u00a0We welcome resumes submitted directly from candidates.<\/p>\n<\/p>\n
#ClaimsPro<\/p>\n","protected":false},"excerpt":{"rendered":"
Company: ClaimsPro LP Bilingual Overnight Claims Service Representative-remote Compensation range: $35,200.00 – $48,900.00 annually \u00a0 \u00a0 Role Summary We have an existing opportunity to add a Bilingual Claims Service Representative to our team! You will work in a remote based environment, anywhere in Canada, providing immediate and customer-focused assistance to policyholders who are calling to […]<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"class_list":["post-100016","jobs","type-jobs","status-publish","hentry"],"acf":[],"yoast_head":"\n