What is the background to this programme?
Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role. Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.
Typical job titles include, Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager.
What qualification is achieved?
On completion, apprentices may choose to register as Associate members with the Chartered Management Institute and/or the Institute of Leadership & Management, to support their professional career development and progression.
What is covered?
- Interpersonal excellence – managing people and developing relationships
- Organisational performance – delivering results
- Personal effectiveness – managing self