What is the background to this programme?
Insurance touches the lives of everyone and allows us to operate secure in the knowledge that should the worst happen, we will have the support we need. This standard covers a wide range of roles including internal facing ‘operational management’ and externally focussed ‘client management’. All roles will require very strong technical competence, with the ability to apply this to a variety of scenarios depending on the size, specialism and business model of the company. The following are examples of different functional areas typically found within Insurance companies: Broking; Client Management; Underwriting; Claims: Operations; Loss Adjusting; Reinsurance; Risk Management; Insurance Product and Pricing; Complaint Handling.
What qualification is achieved?
By passing the apprenticeship, professional registration can be achieved by application to the relevant Professional Body with recognised designation of ‘ACII’, (Chartered Insurance Institute), or ‘Advanced Dip CILA’ (Chartered Institute of Loss Adjusters).
What is covered?
- Insurance market
- Risk and regulations
- Professionalism
- Processes and procedures
- Commercial awareness
- Technical ability
- Ownership and initiative
- Governance
- Advice and support
- Personal accountability
- Innovation
- Clients and colleagues and relationship development
- Management of information and data
