What is the background to this programme?
The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.
The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.
What qualification is achieved?
The administration role may be a gateway to further career opportunities, such as management or senior support roles.
What is covered?
- Record and document production
- Decision making
- Interpersonal skills
- Planning and organization
- Understanding legislation and regulations
- adding company and key business policies
- Project management and other business fundamentals
- Managing stakeholders