Learning Solutions

CX Solutions

To meet growing customer demands, employees must be ready to deliver exceptional service, an enhanced customer experience, through omnichannel communication.

Creating CX learning experiences is what we do best. Having spent more than two decades specialising in the CX and contact centre space we are the ‘go to’ provider of CX learning solutions that deliver real results.

Our CX learning experts are continually evolving and developing delivery methods that meet our clients’ unique needs. We deliver face to face, virtual classroom solutions as well as digital programmes and blended experiences. We do all of this in-house with our team of experts.

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All our solutions can be perfectly delivered...

In Person

Virtually

Digitally

Blended

What we do

We create transformational learning experiences across various industries and sectors globally, including insurance and financial services to retail and transport.

We develop unique experiences that meet our clients’ objectives, whether they are to increase sales or create a sale through service culture, deliver a better customer experience, provide vulnerable customers with an enhanced service, or are introducing LiveChat  to employees that require upskilling.

Delivering real learning results runs through our DNA and is what has made us different from competitors since we developed our first learning programme. Don’t just take our word for it, get in touch today to see some of our client case studies. Why not ask to speak to one of our clients? After all, we are proud to have 100% client advocacy!

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What makes us different? 

To create the best content and the most interactive and inventive CX learning experiences, we partner with our clients to understand every aspect of their culture and the ‘business gap’ they’re trying to fill. This means that when people engage with our learning, it feels relevant, focusses on their world and is results driven. This focus keeps learners engaged and eager to test their learning back in their role, which positively impacts their performance.

Our partnership approach

Our approach has already delivered many successful results for our clients and we believe it is a key factor which make us different. It ensures we deliver practical, impactful and performance focused learning experiences.

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How we do it

Our approach is unique to each client’s requirements; we can create bespoke, large scale transformations or work from existing frameworks we’ve already tried and tested. All of our solutions aim to reduce costs and deliver tactical interventions.

When you partner with us we create unique, large scale transformational solutions, or sometimes using our ‘fast deployment frameworks’ is more effective. We customise the framework to keep costs down and deliver tactical interventions.

Our Customisable Frameworks

Use the drop down below to select one of our fantastic workshops.
Select a workshop
  • Vulnerable Customers
  • Telephone selling skills
  • Telephone communication skills & customer care
  • Social customer service skills
  • Social customer service strategy
  • Sales through service
  • Best practice in quality monitoring
  • Personal resilience for contact centres
  • Getting the most out of live chat
  • Influencing skills for contact centre planners
  • Essential contact centre management skills
  • Dealing with difficult conversations
  • Getting the best out of customer email
  • Cash collection skills
  • Call Coaching Skills

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