What is the full title of your degree?
LL.B Law (Hons)
What activities/tasks have you done on the programme?
There has been a lot to learn, but that has added to the appeal of the graduate role. It has been important to jump into both the administrative and technical roles that require sound reasoning for the decisions you make. Every touch on a claim needs to help the customer progress towards a satisfactory conclusion.
Early on into my first placement,my observations prompted questions which evolved into managing a small project to analyse business models and their efficiency. My findings were presented to senior management and have potential to influence recruitment strategy and procedural performance.
Other activities include liaising with solicitors, brokers, tradesmen and policyholders to substantiate claims, negotiate settlement arrangements and restorative measures. But it is really hard to list what you do, when every situation is different.
What training have you received and how has this helped you?
Having come with no insurance experience, I began delving into real-life situations and learned operational aspects to support the team. Quickly, my involvement increased as I learned by questioning my experienced colleagues, who not only shared procedure and technical knowledge, but also ideas of how to be most effective in a fast-paced environment.
The vast majority of my learning has been on the job; whether accompanying adjusters on their site visits and writing reports, or working through the variety of scenarios, time-pressured challenges and customer facing roles. Formal training sessions, however, have also provided a well rounded exposure to the plethora of challenges the insurance industry deals with. These sessions, delivered by external trades and internal leaders, also provide a network of people to approach as you continually learn.
In preparation for professional examinations, there has been an element of independent study, but the effort is repaid as you notice your technical understanding and confidence grow.
What have you enjoyed about the programme so far?
What really ignited my interest was travelling to commercial and industrial sites with loss adjusters. It was fascinating to learn details of other professions as we investigated incidents and accidents that had led to formal claims arising. The investigative process, together with writing advisory reports, has felt like a good fit with my previous studies of the law. Particularly when dealing with liability claims, I have felt that my law degree is being put to good use.
I have also really enjoyed travelling to different parts of the country to work with different teams. While I may move teams just as I am becoming familiar with my role, the next placement stretches me, but also puts together another piece of the puzzle together. I am beginning to appreciate how the different branches of this diverse company connect. Once I have completed each placement, my observations and contributions are presented to senior management; an activity I enjoy, but also one that offers opportunities to network with very experienced professionals.
Why would you recommend the programme to other graduates?
For someone who has never had fixed aspirations, the graduate scheme is allowing me to try lots of different aspects of an interesting business before committing to a career route. The scheme facilitates clear opportunities for development, including professional recognition. It allows me to keep meeting new people and face new challenges, and perhaps most importantly, I am able to propose and complete projects, born of my inquisitiveness and drive to see success. There is a real freedom to decide how I want to specialise.
If you had asked me previously if I would ever work in insurance, I would likely have laughed – thinking it all to be salesmen in suits – but instead, thanks to learning of a business’ attractive ethos, I have discovered a varied, sociable, and intellectually stimulating career!