Davies Connect

Davies Connect is different to any policyholder self-serve application available in the claims arena. Davies Connect is an iOS wallet card application that outlines to policy holders exactly where their claim is throughout the claims journey.

Our application tracks: claim logged, claim assessment, claim approved, preparing your home, repair details, plus any further updates until the claim is closed. It also sends push notifications to make them aware of a change in their claims status as well as any outstanding actions which could hold their claim up, such as a reminder for an excess payment or to upload receipts.

Policy holders are introduced to Davies Connect at first notification of loss by our claims handlers. If the policyholder would like to receive notifications and updates through this technology, they will receive an SMS containing a personalised link to download the wallet item. This innovative and proactive approach gives policyholders live updates in real-time without the need to call or email to speak to a member of the team. The customer can track and check in on their claim in a way and at a time that suits them, and they can check back at any time if they need a reminder of any of the information.

This technology has been developed as part of Davies’ Disruptive Thinking, our internal innovation lab.

Supply Chain Solutions

Case Studies

Case Studies

Insight

Insight

Claims Solutions Team

Claims Solutions Team