Davies Connect is different to any policyholder self-serve application available in the claims arena. Davies Connect is an iOS wallet card application that outlines to policy holders exactly where their claim is throughout the claims journey.
Our application tracks: claim logged, claim assessment, claim approved, preparing your home, repair details, plus any further updates until the claim is closed. It also sends push notifications to make them aware of a change in their claims status as well as any outstanding actions which could hold their claim up, such as a reminder for an excess payment or to upload receipts.
Policy holders are introduced to Davies Connect at first notification of loss by our claims handlers. If the policyholder would like to receive notifications and updates through this technology, they will receive an SMS containing a personalised link to download the wallet item. This innovative and proactive approach gives policyholders live updates in real-time without the need to call or email to speak to a member of the team. The customer can track and check in on their claim in a way and at a time that suits them, and they can check back at any time if they need a reminder of any of the information.
This technology has been developed as part of Davies’ Disruptive Thinking, our internal innovation lab.
Supply Chain Solutions
“We moved to Davies Group in 2015 after more than 10 years with our previous provider. They worked closely with us to on-board our account and tailor it to our specific needs. We like their service model. The fact that we are working with designated Davies staff means that we have very quickly become ‘one successful team’. Their leadership always has the client at heart to ensure that their organisation delivers a first rate service to me, my business and our customers.”
Darren Hill, Head of Claims and Debt Recovery, United Utilities Plc
“Davies expertise and understanding of our requirements has been excellent. The reporting and analysis provided by them is intuitive and captures our needs in a user friendly and concise format. Importantly we are seeing real benefits as a result of the process. Davies Casualty has succeeded in developing a process which supports our partnership with our clients and we welcome their expertise, innovation and collaborative approach.”
Fraser Allan, Director Risk & Compliance, City Refrigeration.
“The service received so far has been excellent and I/we are more than happy with it.”
Chris Forster, Solicitor, Senior Legal Adviser
“Davies have delivered a claims administration, investigation and handling service on a range of shared risks schemes overseen by Miles Smith for many years. Some schemes involve complex cover arrangements, and they have gone out of their way to work with us to ensure delivery of the highest technical liability claims capability coupled with tailored MI, greatly assisting with client retention.
Davies Group invest heavily in people and systems and appear to be leading the market in terms of performance as a result. Their willingness to embrace an almost constantly changing claims environment has enabled us to confidently demonstrate to clients our commitment to best practice.”
James Casey, Liability Claims Manager, Miles Smith