Cutting through the hype of AI for CX in Banking, Financial Services & Insurance

Join us for an afternoon of fine dining and networking

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Register for our Networking Event

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    See the Lunch Menu


    Why attend?

    • Familiarise yourself with the current AI landscape and its current uses within customer experience for BFSI
    • Hear about the latest in CX AI innovations and how you could adopt them
    • Participate in insightful discussions surrounding the application of AI within BFSI
    • Discuss the real-world applications of AI versus the hype
    • Hear from CX software leader, Genesys, and learn more about Experience Orchestration and AI use cases it enables BFSI customers with to deliver exceptional service


    Tuesday 21st November 2023


    The Landmark London, 222 Marylebone Rd, London NW1 6JQ

    What time?

    12:30-16:00 GMT


    12:30 – 12:45 Meet and Greet

    12:45 – 14:15 Sit down lunch

    14:15 – 15:15 Stimulating conversation surrounding AI’s role in CX lead by Craig John (opportunity for table discussions)

    15:15 – 16:00 Table discussion led by Gilles Talbot on Experience Orchestration and the invaluable insights it offers BFSI customers.


    If you’d like to join us for unmissable insight and discussion from leading experts, please fill out our registration form above.

    If you have any dietary requirements or other queries, please make include them when filling out your registration form.

    Join us for an insightful discussion on the use of AI in CX for BFSI and the benefits of Experience Orchestration.

    Abdul Hamid Ebrahim, Host, Partner & CX Practice Leader