Banking & Markets
I have over three years of experience in production support and have strong technical abilities in Oracle SQL and LINUX support. I have troubleshooting skills in UNIX and I handle both L1 and L2 incidents. I work on tickets based on priority and SLA timing, and also document resolved incidents using the service-now tool. I am a good listener and a fast learner, I am confident and have multi-tasking abilities. I have a positive outlook and approach, and I am a good team worker with excellent communication skills.