Professional complaints handling solutions for organisations in highly regulated markets
Our Cynergie business provides complaint handling operations to organisations in highly regulated markets, including insurance, financial services, utilities, communications, and to regulatory bodies, including national ombudsmen.
We deliver a range of solutions including fully outsourced, delivered from client sites, and via innovative work-from-home models.
Our clients trust us to manage both business-as-usual operations as well as undertaking project work to shift backlogs and solve specific and legacy complaint problems.
Our capability covers the full breadth of complaints handled via written and digital media or verbal mediated settlements. Our proven training capability enables rapid on-boarding of resource onto client specific work, deployed on or off-site.