Customer Solutions

7 crucial steps to getting the most from your employee feedback
7 crucial steps to getting the most from your employee feedback 768 256 Davies Group

//This was first published by Servicetick, a Davies company. In previous articles, we have looked at why you need to and how to build an engaged and committed workforce. One of the key aspects of the engaged workforce is the opportunity to give voice to their opinions. This can be done informally in team meetings and…

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Six steps to building an engaged workforce and reaping the benefits of engaged employees (part 2)
Six steps to building an engaged workforce and reaping the benefits of engaged employees (part 2) 1024 341 Davies Group

//This was first published by Servicetick, a Davies company. Employee engagement is a crucial ingredient of great customer service and business success. In our last blog we considered three of the six actions highlighted by the Institute of Customer Service as essential to effective employee engagement: bringing vision and values to life in a way…

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