Customer Solutions

3 Tips to Ensure your Customer Due Diligence Process is Client Friendly
3 Tips to Ensure your Customer Due Diligence Process is Client Friendly 1024 342 Davies Group

To meet your KYC and AML obligations, you need to carry out identity checks on your clients. These processes can become tiresome as you may have to ask your clients for a great deal of personal information, something they might find intrusive and bothersome if carried out ineffectively. It doesn’t have to be that way…

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Pro tips for measuring your Customer Experience in 2020
Pro tips for measuring your Customer Experience in 2020 1024 343 Davies Group

This may be a new decade, but customer experience remains one of the most critical factors in retaining customers. In 2020 the majority of businesses (outside retail) will see 90% of their income generated by existing customers. So, it’s absolutely vital to know what your existing customers think of the service you deliver. There is…

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Veriphy welcomes growth in legal sector revenue
Veriphy welcomes growth in legal sector revenue 1024 342 Davies Group

Veriphy, a Davies company & the leading compliance solutions supplier, has welcomed research by TheCityUK which reveals a 6% YOY growth in revenue for the UK legal sector, with the figure standing at £35.5 billion per annum. The research, Legal Excellence, Internationally Renowned, also reveals that UK lawtech is in a dominant position within Europe.…

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National Customer service week – Day 5
National Customer service week – Day 5 1024 343 Davies Group

Building brand reputation and trust by delivering on promises Each year Interbrand, Forbes and Brand Finance publish a list of the strongest brands in the world. Although never in quite the same order the same brands pop up in the top ten of all three lists – Apple, Google, Coca Cola, Amazon, Disney. They are…

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National Customer service week – Day 4
National Customer service week – Day 4 1024 343 Davies Group

Leadership: Championing customer service in the boardroom Each year Jeff Bezos writes a letter to Amazon’s customers, employees and shareholders. Part ‘thank you’ letter, part encouragement to shareholders it’s mainly a new chapter to the Jeff Bezos guide to running a successful business. With every annual letter he republishes the very first letter he sent…

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National Customer service week – Day 3
National Customer service week – Day 3 1024 343 Davies Group

Recognition: Celebrate your customer service heroes The renowned psychologist Abraham Mazlow’s placed ‘Self-esteem’ (the concern with getting recognition, status, importance, and respect from others) above the needs for social belonging and safety, giving credence to Dale Carnegie’s view that: “People work for money but go the extra mile for recognition, praise and rewards”. Saying thank you…

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National Customer service week – Day 1
National Customer service week – Day 1 1024 343 Davies Group

Insight: Knowing your customer and how to deliver to them. National Customer Service Week is a five-day celebration of customer service, running from 7-11 October 2019. Promoted by the Institute of Customer Service it will focus on a different theme each day, and we’ll be offering some thoughts on each theme in a daily blog. Today’s…

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Veriphy echoes Council of Europe calls for robust Anti Money Laundering (AML) measures
Veriphy echoes Council of Europe calls for robust Anti Money Laundering (AML) measures 1024 343 Davies Group

Veriphy, the leading compliance solutions supplier, is echoing calls published by MONEYVAL for all European states to implement and maintain appropriate measures to combat “dirty money”. MONEYVAL, the Council of Europe’s anti-money laundering and counter-terrorist financing body, has stressed in its latest annual report the continued need to apply robust measures against money laundering and terrorist…

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Veriphy offers a helping hand to confused first time buyers
Veriphy offers a helping hand to confused first time buyers 1024 343 Davies Group

Veriphy, a Davies Company has responded to recent research by Santander which uncovered striking misconceptions and a general lack of knowledge among first-time buyers about the property buying process and its technical terms. The online AML solutions provider is issuing its estate agent clients with a handy jargon-busting downloadable guide to help clear up confusion…

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Rough times and fines ahead for AML failures
Rough times and fines ahead for AML failures 1024 341 Davies Group

The stark warning for Estate Agents from leading AML provider Veriphy comes on the back of news that HMRC has its sights set on Purplebricks for possible AML failings. George Stark of Veriphy, a Davies company said “With HMRC audits now a regular occurrence, and given the level of potential fines for non-compliance, any agency…

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