Customer Solutions

National Customer service week – Day 5
National Customer service week – Day 5 1024 343 Davies Group

Building brand reputation and trust by delivering on promises Each year Interbrand, Forbes and Brand Finance publish a list of the strongest brands in the world. Although never in quite the same order the same brands pop up in the top ten of all three lists – Apple, Google, Coca Cola, Amazon, Disney. They are…

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National Customer service week – Day 4
National Customer service week – Day 4 1024 343 Davies Group

Leadership: Championing customer service in the boardroom Each year Jeff Bezos writes a letter to Amazon’s customers, employees and shareholders. Part ‘thank you’ letter, part encouragement to shareholders it’s mainly a new chapter to the Jeff Bezos guide to running a successful business. With every annual letter he republishes the very first letter he sent…

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National Customer service week – Day 3
National Customer service week – Day 3 1024 343 Davies Group

Recognition: Celebrate your customer service heroes The renowned psychologist Abraham Mazlow’s placed ‘Self-esteem’ (the concern with getting recognition, status, importance, and respect from others) above the needs for social belonging and safety, giving credence to Dale Carnegie’s view that: “People work for money but go the extra mile for recognition, praise and rewards”. Saying thank you…

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National Customer service week – Day 1
National Customer service week – Day 1 1024 343 Davies Group

Insight: Knowing your customer and how to deliver to them. National Customer Service Week is a five-day celebration of customer service, running from 7-11 October 2019. Promoted by the Institute of Customer Service it will focus on a different theme each day, and we’ll be offering some thoughts on each theme in a daily blog. Today’s…

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Veriphy echoes Council of Europe calls for robust Anti Money Laundering (AML) measures
Veriphy echoes Council of Europe calls for robust Anti Money Laundering (AML) measures 1024 343 Davies Group

Veriphy, the leading compliance solutions supplier, is echoing calls published by MONEYVAL for all European states to implement and maintain appropriate measures to combat “dirty money”. MONEYVAL, the Council of Europe’s anti-money laundering and counter-terrorist financing body, has stressed in its latest annual report the continued need to apply robust measures against money laundering and terrorist…

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Veriphy offers a helping hand to confused first time buyers
Veriphy offers a helping hand to confused first time buyers 1024 343 Davies Group

Veriphy, a Davies Company has responded to recent research by Santander which uncovered striking misconceptions and a general lack of knowledge among first-time buyers about the property buying process and its technical terms. The online AML solutions provider is issuing its estate agent clients with a handy jargon-busting downloadable guide to help clear up confusion…

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Rough times and fines ahead for AML failures
Rough times and fines ahead for AML failures 1024 341 Davies Group

The stark warning for Estate Agents from leading AML provider Veriphy comes on the back of news that HMRC has its sights set on Purplebricks for possible AML failings. George Stark of Veriphy, a Davies company said “With HMRC audits now a regular occurrence, and given the level of potential fines for non-compliance, any agency…

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7 crucial steps to getting the most from your employee feedback
7 crucial steps to getting the most from your employee feedback 768 256 Davies Group

//This was first published by Servicetick, a Davies company. In previous articles, we have looked at why you need to and how to build an engaged and committed workforce. One of the key aspects of the engaged workforce is the opportunity to give voice to their opinions. This can be done informally in team meetings and…

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Six steps to building an engaged workforce and reaping the benefits of engaged employees (part 2)
Six steps to building an engaged workforce and reaping the benefits of engaged employees (part 2) 1024 341 Davies Group

//This was first published by Servicetick, a Davies company. Employee engagement is a crucial ingredient of great customer service and business success. In our last blog we considered three of the six actions highlighted by the Institute of Customer Service as essential to effective employee engagement: bringing vision and values to life in a way…

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