Complaints handling

Being great at complaints is a win-win for everyone
Being great at complaints is a win-win for everyone 1000 667 Davies Group

With a background of increasing regulation and competition, good complaint handling is more important now than it’s ever been. Customers can switch supplier more easily than ever so utility companies need to be great at both acquiring new customers and retaining existing ones. Just being good at one is not enough and, with hindsight, some…

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