2019

National Customer service week – Day 5
National Customer service week – Day 5 1024 343 Davies Group

Building brand reputation and trust by delivering on promises Each year Interbrand, Forbes and Brand Finance publish a list of the strongest brands in the world. Although never in quite the same order the same brands pop up in the top ten of all three lists – Apple, Google, Coca Cola, Amazon, Disney. They are…

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National Customer service week – Day 4
National Customer service week – Day 4 1024 343 Davies Group

Leadership: Championing customer service in the boardroom Each year Jeff Bezos writes a letter to Amazon’s customers, employees and shareholders. Part ‘thank you’ letter, part encouragement to shareholders it’s mainly a new chapter to the Jeff Bezos guide to running a successful business. With every annual letter he republishes the very first letter he sent…

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National Customer service week – Day 3
National Customer service week – Day 3 1024 343 Davies Group

Recognition: Celebrate your customer service heroes The renowned psychologist Abraham Mazlow’s placed ‘Self-esteem’ (the concern with getting recognition, status, importance, and respect from others) above the needs for social belonging and safety, giving credence to Dale Carnegie’s view that: “People work for money but go the extra mile for recognition, praise and rewards”. Saying thank you…

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MGAs feeling the squeeze as capacity constricts
MGAs feeling the squeeze as capacity constricts 1024 342 Davies Group

//This article was first published by Insurance Times  MGAs have been told they will need to deliver the unexpected if they are to access underwriting capacity as the market hardens. The effects of the decision by Lloyd’s to target poorly performing business and the withdrawal of underwriters such as TMK UK have reduced both the…

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National Customer service week – Day 2
National Customer service week – Day 2 768 258 Davies Group

Capability & Skills: Identifying and nurturing customer service skills in your organisation The landscape of customer feedback has changed dramatically over the last five years. New technologies have revolutionised the way we gather customer comment, making the process more immediate and insight more intelligent. Companies increasingly place customer feedback at the heart of their operational…

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National Customer service week – Day 1
National Customer service week – Day 1 1024 343 Davies Group

Insight: Knowing your customer and how to deliver to them. National Customer Service Week is a five-day celebration of customer service, running from 7-11 October 2019. Promoted by the Institute of Customer Service it will focus on a different theme each day, and we’ll be offering some thoughts on each theme in a daily blog. Today’s…

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Davies wins award for best use of technology for customer experience
Davies wins award for best use of technology for customer experience 1024 343 Davies Group

Davies is delighted to announce it won the `best use of technology for customer experience – claims` award at Insurance Times Tech and Innovation Awards on Thursday 26 September. The winning technology is a live video tool that enables video collaboration between insurers and their policyholders. It allows policyholders to livestream evidence of physical property…

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Veriphy echoes Council of Europe calls for robust Anti Money Laundering (AML) measures
Veriphy echoes Council of Europe calls for robust Anti Money Laundering (AML) measures 1024 343 Davies Group

Veriphy, the leading compliance solutions supplier, is echoing calls published by MONEYVAL for all European states to implement and maintain appropriate measures to combat “dirty money”. MONEYVAL, the Council of Europe’s anti-money laundering and counter-terrorist financing body, has stressed in its latest annual report the continued need to apply robust measures against money laundering and terrorist…

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Veriphy offers a helping hand to confused first time buyers
Veriphy offers a helping hand to confused first time buyers 1024 343 Davies Group

Veriphy, a Davies Company has responded to recent research by Santander which uncovered striking misconceptions and a general lack of knowledge among first-time buyers about the property buying process and its technical terms. The online AML solutions provider is issuing its estate agent clients with a handy jargon-busting downloadable guide to help clear up confusion…

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Acquisition announcement: Davies makes new strategic acquisition amid rebrand and simplification of its wider consulting operations
Acquisition announcement: Davies makes new strategic acquisition amid rebrand and simplification of its wider consulting operations 1024 343 Davies Group

Davies today announces the acquisition of FWD Training and Consultancy Limited (“FWD”).  FWD is a leading provider of professional and apprenticeship training in the Insurance and Financial Services sectors in the UK. Based in Kent, FWD delivers professional learning and development programmes, for leading national and global businesses, helping them develop and retain their professional…

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