2019

Davies assists with McGill & Partners launch
Davies assists with McGill & Partners launch 768 256 Davies Group

Davies Group is pleased to have supported McGill & Partners with their successful regulatory authorisation. McGill & Partners is an exciting new venture of scale that will operate on a global basis. The focus will be on serving speciality clients with complex risk. McGill & Partners will operate as an Appointed Representative of Ambant Limited,…

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7 crucial steps to getting the most from your employee feedback
7 crucial steps to getting the most from your employee feedback 768 256 Davies Group

//This was first published by Servicetick, a Davies company. In previous articles, we have looked at why you need to and how to build an engaged and committed workforce. One of the key aspects of the engaged workforce is the opportunity to give voice to their opinions. This can be done informally in team meetings and…

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Six steps to building an engaged workforce and reaping the benefits of engaged employees (part 2)
Six steps to building an engaged workforce and reaping the benefits of engaged employees (part 2) 1024 341 Davies Group

//This was first published by Servicetick, a Davies company. Employee engagement is a crucial ingredient of great customer service and business success. In our last blog we considered three of the six actions highlighted by the Institute of Customer Service as essential to effective employee engagement: bringing vision and values to life in a way…

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Vision is fine but details are sorely needed if market is to progress in its efforts to modernise
Vision is fine but details are sorely needed if market is to progress in its efforts to modernise 1024 330 Davies Group

//This article was first published by Insurance Day The future modernisation of the London market has been a topic for over 25 years.  In recent weeks, Lloyd’s has circulated its vision for the future in order to consult with all areas of the market in an effort to identify which of the six proposals has…

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Engaged employees – the magic ingredient for satisfied customers and successful businesses
Engaged employees – the magic ingredient for satisfied customers and successful businesses 1024 330 Davies Group

//This was first published by Servicetick, a Davies company.  Over the course of the next couple of weeks, we’ll be posting a series of blogs that look at the crucial role that employees play in delivering great customer experience. Until recently corporate strategy was based on the principle that, of the three primary stakeholders in…

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Broker access recognised as key to market future
Broker access recognised as key to market future 1024 330 Davies Group

Plans to open the Lloyd’s market to regional brokers across the world is clear proof that Lloyd’s has recognised the role they and technology can play. Lloyd’s launched its prospectus for its future last week (May 1st, 2019) and Steve Goate, Director of Intermediary Services at Davies said the plans laid out by CEO John…

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Why insurance brokers can still look to Lloyd’s for new markets
Why insurance brokers can still look to Lloyd’s for new markets 1024 330 Davies Group

//This article was first published by Business Insurance As brokers get set to head to Manchester for the annual conference of the British Insurance Brokers’ Association (BIBA) Steve Goate (pictured), director of intermediary services at Davies Insurance Services say UK retail brokers have the opportunity to access Lloyd’s directly to make the most of the…

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Ardonagh-owned Towergate partners with ServiceTick, a Davies company, the leading customer feedback platform
Ardonagh-owned Towergate partners with ServiceTick, a Davies company, the leading customer feedback platform 1024 330 Davies Group

Towergate Insurance has announced a new partnership with ServiceTick – a Davies company, the leading customer feedback platform for the UK insurance industry. The platform has already launched with Towergate, and sister brands, Insure4CarHire and Simple Landlords will follow over the next few months. ServiceTick already works with Paymentshield. ServiceTick will provide Towergate’s customers the…

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Partnership with the Newcastle Academy
Partnership with the Newcastle Academy 1024 330 Davies Group

I wanted to share some of the highlights whilst we have been working with Newcastle Academy of the last 12 months. During that time we have helped to inspire and collaborate with a variety of students in various ways: –          Mentoring Programme: we are now in our 2nd year of mentoring support with the Yr…

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Davies supports Broker access to the Lloyd’s market and showcases new claims technology at the BIBA Conference in Manchester 
Davies supports Broker access to the Lloyd’s market and showcases new claims technology at the BIBA Conference in Manchester  1024 330 Davies Group

The Financial Conduct Authority (FCA) recently published its review of the use of wholesale brokers to access the London market. Whilst it did raise some concerns, what the study highlighted is the benefits that accessing the London and Lloyd’s market can have for retail brokers who have specific requirements for schemes or clients. Lloyd’s has…

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