Case Studies Type: Bespoke Training

Launching a customer web chat training programme for Skipton

Skipton Building Society was launching a web chat option to its customers for the first time and sought our help before the ‘go live’ date to ensure that all advisors were consistent in tone and language to meet the needs of the largely mature and professional customer base.

Written by on 1st Sep 2020

Learning needs analysis for Halfords

Halfords commissioned us to conduct a detailed analysis of their learning needs and provide advice, guidance and ideas for improvement to help drive and influence their learning strategy.

Written by on 1st Sep 2020