Electricity and gas supply is a complex service environment that is rapidly evolving. This means that employee knowledge needs to change fast too.
Case Studies Type: Bespoke Training
Skipton Building Society was launching a web chat option to its customers for the first time and sought our help before the ‘go live’ date to ensure that all advisors were consistent in tone and language to meet the needs of the largely mature and professional customer base.
One of the fastest growing energy suppliers asked us to help their key support teams improve the way they work with and look after the needs of customers in vulnerable situations.
Simba is a growing mattress company that asked for our support to establish its operation and position it for growth.
Halfords commissioned us to conduct a detailed analysis of their learning needs and provide advice, guidance and ideas for improvement to help drive and influence their learning strategy.
This organisation needed to improve its existing induction programme. They faced challenges of significant attrition with an average of 70% of new starters leaving during their induction.