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Davies Group

Introducing a new customer experience metric – ServiceTick Emotion Score
Introducing a new customer experience metric – ServiceTick Emotion Score 1024 387 Davies Group

We live in the ‘Age of experience’, where over half of all consumers are willing to pay more for a guaranteed good experience and almost 80% want brands to demonstrate they care before considering a purchase. As such, it is vital that all businesses measure and act on how their customers feel about the experience they have…

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Canadian investor AIMCo acquires minority stake, as Davies begins next phase of international growth and continued digital transformation, alongside existing investor HGGC
Canadian investor AIMCo acquires minority stake, as Davies begins next phase of international growth and continued digital transformation, alongside existing investor HGGC 1024 330 Davies Group

Davies today announced that Canadian investor, Alberta Investment Management Corporation (“AIMCo”), on behalf of certain of its clients, has signed a definitive agreement to acquire a minority stake in the fast-growing operations and digital solutions provider.  The new partnership will diversify and strengthen the shareholder base as Davies seeks to drive continued organic growth and…

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Davies adds specialist public sector claims capability through acquisition of TMS
Davies adds specialist public sector claims capability through acquisition of TMS 1024 330 Davies Group

Davies today announces the acquisition of TopMark Claims Management Limited (trading as TMS).  Based in Glasgow, TMS specialises in property and casualty public sector claims, serving a portfolio of clients including some of the largest local and central government organisations in the UK. The deal marks Davies’ first of 2019, following the acquisition of Veriphy…

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Rising star: Tom Foster, Ambant
Rising star: Tom Foster, Ambant 1024 443 Davies Group

Link to Insurance Post Article Tom Foster started in insurance straight from further education and has already risen to senior reinsurance technician at Ambant. How did you get into insurance? I have always been familiar with insurance as my parents worked in the industry for a number of years, as a result I had knowledge…

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Change brings out the best in the MGA sector
Change brings out the best in the MGA sector 611 408 Davies Group

Standfirst: 2018 has been yet another year of change across the industry and as Chris Butcher CEO of Intermediary Services at Davies Group, explains tightening markets and corporate restrictions creates opportunity which will continue in 2019. It has been a positive, if a little testing for some, year for the managing general agent sector. While…

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Buzzvault partners with Davies Group
Buzzvault partners with Davies Group 1024 367 Davies Group

The launch of buzzvault has again been pushed back, but the insurance disruptor has offered details of a new strategic partnership ahead of its December roll-out. It’s been revealed that Davies Group, from its claims centre in Stoke, will be in charge of managing buzzvault household claims and providing customer settlement services. These include inspection,…

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London market should be doing a lot more to reclaim dormant loss funds
London market should be doing a lot more to reclaim dormant loss funds 1024 683 Davies Group

Hundreds of millions of pounds are sitting in dormant loss funds set up by underwriters via brokers and third party administrators. Insurers should be willing to recover these monies. It is a big concern that firms seem unwilling, or unable, to examine how they recover their own money, which may have been sitting in third…

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Davies stays at the forefront of market services by signing up to Placing Platform Limited (PPL)
Davies stays at the forefront of market services by signing up to Placing Platform Limited (PPL) 1024 744 Davies Group

Davies Insurance Services continues to provide clients with the latest innovative technology incorporating contemporary and cost efficient solutions for all aspects of their London Market administration. PPL is the London market’s electronic placing platform which enables brokers and insurers to quote, negotiate, bind and endorse business digitally. Risks can be placed electronically to support face-to-face…

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Blog: Diversity – transforming the industry
Blog: Diversity – transforming the industry 1024 614 Davies Group

I am very proud to be leading one of the most diverse claims operations in the market.  Our senior management team is currently an exact 50/50 split between men and women.  This is closely mirrored within the wider division.  We also have a very good mix of youth versus experience;  31% of our team are…

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Blog: At a loss over market’s missed opportunity
Blog: At a loss over market’s missed opportunity 1024 683 Davies Group

As the pressure on premium levels against a backdrop of significant catastrophe claims in 2017 continues, Andrew Collery a Director within Davies Insurer & Market Services says he is at a loss as to why the London market is not doing more to access dormant loss funds: “In the past four years we have worked…

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