Monthly Archives :

January 2020

Pro tips for measuring your Customer Experience in 2020
Pro tips for measuring your Customer Experience in 2020 1024 343 Davies Group

This may be a new decade, but customer experience remains one of the most critical factors in retaining customers. In 2020 the majority of businesses (outside retail) will see 90% of their income generated by existing customers. So, it’s absolutely vital to know what your existing customers think of the service you deliver. There is…

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Redefining the MGA business model
Redefining the MGA business model 1024 343 Davies Group

//This article was first published in Insurance Day As the operating environment in the London market is being redefined, tough questions are being asked of the assumptions and processes that underpin the business models of MGAs. On a macro level, the outlook for the MGA sector can be summarised in three words: certainty, capacity &…

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Midwest Employers Casualty Announces Updated Edition of its Proprietary Predictive Analytics Platform, XCEL Analytics
Midwest Employers Casualty Announces Updated Edition of its Proprietary Predictive Analytics Platform, XCEL Analytics 1024 342 Davies Group

//This article was first published by Business Wire  Customers are Minimizing Claim Costs Using MEC’s XCEL Analytics for Early Identification and Intervention of Potential Large Loss Claims ST. LOUIS–(BUSINESS WIRE)–Midwest Employers Casualty (MEC), a Berkley Company, announced an update to its proprietary XCEL Analytics platform and models that help identify and analyze emerging large-loss claims. With…

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